All in-office appointments today and tomorrow have been moved to Telehealth.
Please download the RingCentral app to join your visit.
All in-office appointments today and tomorrow have been moved to Telehealth.
Please download the RingCentral app to join your visit.
Find answers to some of the most common questions we get from our clients.
Q: What are some of the services that Impireum provides?
It varies depending on the provider, but Medication Management, Anxiety, ADHD, Depression, etc…You can read more about what your provider specializes in on our website under “Treatment Areas.”
Q: How do I cancel an appointment if I’m late?
Please call the office to cancel an appointment after the 24-hour notice period.
Q: How do I reschedule an appointment?
The Patient Portal is the quickest and preferred method to reschedule all appointments via the appointments tab.
Q: How do I access my telehealth appointment?
A telehealth appointment reminder is sent to your email and text messages the day before your appointment via a link to access telehealth appointments.
Q: When is the soonest appointment for a new patient?
That information changes very quickly throughout the day. After registering, check the portal under the appointments tab for the next available appointment.
Q: My spouse also wants to see “Psychiatry/Therapy.” Will my current provider also see them?
Yes, both spouses can be seen by the same provider if they choose. This is not a conflict of interest at Impireum.
Q: Who do I contact for a billing question?
For any billing questions, please call (346) 361-0010, ext 2 or send a direct message to our billing department via the Patient Portal, or email us at billing@impireum.com.
Q: What are the out-of-pocket costs at Impireum?
Q: What type of Insurance do you accept?
The Practice accepts the following plans:
Understanding Your Costs: Deductibles, Co-Insurance, and Copays
Deductibles, co-insurance, and copays determine how your insurance shares the cost of your care at Impireum. A deductible is the amount your plan requires you to pay out of pocket each year before insurance begins contributing; until you meet it, you are responsible for the full contracted rate of each visit. Co-insurance is the percentage of the cost you pay after your deductible is met (for example, if insurance covers 80%, you pay the remaining 20%). A copay is a flat fee assigned by your plan for specific visit types and is typically due at the time of service. These amounts are set solely by your insurance carrier and may vary depending on the type of service, provider, or location of care.
Q: How can I tell whether I have a deductible, copay, or co-insurance?
Your insurance card lists most copays, but deductibles and co-insurance are found in your plan benefits or online member portal. For the most accurate details, contact your insurance directly.
Q: Why am I being charged if I already pay a monthly premium?
Premiums keep your insurance active but do not cover appointment costs. Deductibles, copays, and co-insurance apply based on your plan’s rules.
Q: What happens if my deductible isn’t met yet?
You are responsible for the full contracted rate until the deductible is met. Afterward, copays or co-insurance typically apply.
Q: Why does my responsibility change from one appointment to another?
Insurance categorizes visits differently (new evaluations, follow-ups, therapy, etc.), and each may have separate cost-sharing requirements.
Q: Can Impireum adjust or waive my insurance-assigned fees?
No. Federal regulations require us to collect the exact amounts assigned by your plan.
Q: What if I think my claim was processed incorrectly?
Contact your insurance directly. If they reprocess the claim, we will automatically update your balance upon receiving the corrected information.
Q: When is payment due?
Copays are due at time of service. Deductible/co-insurance balances are billed after claim processing.
Q: Why did I get a bill after paying my copay?
Copays do not necessarily cover the entire visit. Your plan may still apply part of the visit to your deductible or co-insurance.
Q: How do I avoid unexpected charges?
Check your deductible status, co-insurance percentage, and copays before your appointment. We can provide CPT codes for verification.
Q: What if I cannot pay my balance immediately?
We offer payment plans and digital payment options to keep your care on track.
Q: How do I send a message to my provider?
The Patient Portal is the quickest and preferred method to message your provider(s) via the message tab.
Q: How can I authorize communication with my: PCP, therapist, etc.?
A patient must complete a Release Of Information(ROI) authorizing communication with providers outside of Impireum Psychiatric Group.
Q: How can I send you my old records?
We prefer that all clinical or confidential records be sent via our secure EHR e-fax at (346) 361-0010 or info@impireum.com.
Q: What is the practice medication refill policy?
Providers only supply enough refills to make it to your next scheduled appointment. Patients must submit all refill requests through your Patient Portal. Calls or faxes of prescription refills will NOT be accepted nor processed.
You must book an appointment if a patient misses or cancels an appointment. A provider may give a partial refill at their discretion once an appointment has been scheduled. Allow 3 business days to process the refill request. The practice reviews all refill requests submitted after 3:00 pm on the next business day.
The practice reserves the right to deny any refill requests if the provider suspects abuse or patients are not taking the medication as prescribed. At your next appointment, your provider may authorize a 30-90-day refill (at the prescriber’s discretion), depending on insurance.
Q: Can I request a change in any medication dosage without an appointment?
No, you must schedule an appointment with a provider to discuss changes in medication.
Q: How do I request a refill?
Please submit a refill request through the portal under the medications tab.
Q: Can I request a change in any medication dosage without an appointment?
No, you must schedule an appointment with a provider to discuss changes in medication.
Q: I am moving out of State. Will I be able to get refills to last me until I get a new provider?
If patients move out of the state they are being seen; the practice will provide a 30-day refill; providers can’t prescribe medication or send refills out of state.
Q: Can a minor, (patients under the age of 18), be seen without a parent present?
No, a legal guardian must be present with a minor for all appointments.
Q: My child also needs to see “Psychiatry/Therapy” will my current provider also see them?
Unfortunately, no. That would be a conflict of interest. A patient will be assigned a different provider within Impireum.
Q: How do I register as a new patient?
You can register on our website by clicking the button in the top right corner that says register.
Q: When is the soonest appointment for a new patient?
That information changes very quickly throughout the day. After registering, check the portal under the appointments tab for the next available appointment.
Patient Portal
Q: How do I access my patient portal?
Two ways to access the patient portal:
Q: How to take ownership of my patient portal account after turning 18?
To take ownership of a patient portal account after turning 18, the patient can either submit a message through the Patient Portal or call the office at 346-361-0100.
Q: Can I upload documents to the patient portal? If not, what other ways can a patient submit them?
The only documents that can load via the Patient Portal are IDs and insurance cards (front and back) under the “Upload Documents” tab. All other documents must be sent via our EHR e-fax at (346) 361-0010 or our email address at info@impireum.com.
Q: How do I update a change of address and phone number in the Patient Portal?
To update your phone number or address, a patient can either submit a message through the Patient Portal or call the office at (346) 361-0010.
Q: What is the protocol regarding Telehealth appointments?
DO:
DON’T: